Refunds & Returns Policy

Our returns and exchanges policy is 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Customer consumable such as candles, cosmetics, or soap that has been used will not be exchanged or returned. Items that have been engraved or modified will not be exchanged or refunded for any reason.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted, such as any item not in its original condition, is damaged or missing parts for reasons not due to our error. Partial refunds will be approved at the discretion of Dragon Trinkets

To initiate a return, please Contact Us. Please provide your name, order number, and product title with several clear photos of your product received. We will not approve any returns without photos. Once we receive your request, we will provide further instructions.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-14 days.

We do not issue the refund if:

Your order did not arrive due to customer related error or related factors (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Dragon Trinkets (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of
Your items are personalized or modified in anyway (i.e. engraved rings).
Your items are used customer consumables or hygiene products (i.e. candles, soap).

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at returns@dragontrinkets.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@dragontrinkets.com. Please provide a description of the defect along with several clear photos of the damage. We will not approve any returns without photos. Once we receive your request, we will provide further instructions.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on your delivery address, the time it may take for your exchanged product to reach their destination, may vary.

If you are shipping an item over $75, it is highly recommended to use a tracking shipping service and/or purchasing shipping insurance. Dragon Trinkets does not guarantee that we will receive your returned item.

Order cancellation

Some orders MAY be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us immediately. Once the packaging and shipping process has started, it can no longer be cancelled.

Please Note: All deliveries can take between 7 to 30 days to be delivered to your shipping address. Additional time applies for engraved items.

If you have any other questions, please Contact Us and we will do our best to help you.